December 28, 2018
Industry analyst firm IDC says that around 73% of the US workforce will be made of mobile workers by 2020. That’s almost three-quarter of the total workforce.
Enterprise mobility is a well-embraced concept nowadays all over the world. You must have read a wide range of success stories about it, and you’re confident that a workplace mobility strategy will be a gamechanger in your organization as well.
But would your boss buy the idea?
You can help the leadership in your organization overcome their apprehensions about workplace mobility.
Here are eight compelling reasons to convince them:
A quick look at your daily routine can give an overview of how much you’re dependent on your mobile phone. Sending emails, making payment, booking a cab, ordering food and even operating smart TV–everything can be done through a smartphone. Mobility has entirely transformed how tasks are performed and have made the process smarter.
When everything is smart today, employees want a smarter workplace too. They expect seamless connectivity and information access enabled by the latest technologies. And when we consider the millennial workforce, this expectation assumes a stronger intensity.
That’s why employers will need to match the pace with these digital advancements. They’ll have to acknowledge and encourage this cultural shift.
From this perspective, mobility can be immensely helpful specifically for customer-facing professionals and field workers. It instantly provides them with interaction history with a customer and the status of a complaint. They don’t have to reach out to the office to get this data. This enables them to drive the conversation and deliver a better service. A few other major aspects of customer service where mobility can help are generating invoice instantly, collecting feedback, and activating service.
An excellent example of a mobile application in customer experience can be seen in the healthcare industry. It keeps the patients connected with the providers or medical staff throughout the day. And when there is an emergency, necessary assistance can be given to them in a timely manner based on real-time alerts.
With mobility solutions, your customers can stay connected with you all the time. Thus, they can receive assistance as and when they need it which results in a positive experience for them.
It’s obvious that a physical facility incurs ongoing costs in terms of operations and maintenance which includes utilities, papers, stationery, interiors, and facilities. Put together, this amounts to be a significant sum. Mobility can bring these expenses down considerably.
Firstly, since it empowers your employees to deliver on projects timely, the risk of operational costs due to project delays is minimum. Secondly, since they can share almost all types of information through mobile devices, the need for photocopies and printouts comes down.
Another compelling reason to adopt mobility is high costs associated with landlines. Not only are landlines a huge fixed expenditure, but enterprises around the world spend millions each year towards their maintenance. Moreover, these machines aren’t used much among employees today, especially the ones telecommuting.
Hence, many companies are now encouraging their employees to drive business on their mobile devices.
Mobility facilitates easier access to information such as files, policy documents, presentations or client data. Therefore, employees can get timely, accurate information to make better decisions and perform their tasks faster.
The latest developments in this space have been able to provide an automated process to store minutes of customer meetings into CRM, share reports with the team, and send follow-up emails.
Lately, the focus on enterprise mobility services has become stronger. These services enable employees to work offline, enhance self-service and provide them with various types of assistance at work. A few examples can be viewing HR policies, logging in utilization data, reporting expenses, applying for leave etc.
BYOD policies have also been observed to make way for an efficient workplace as employees are able to work faster on a familiar device. In addition to this, when they can work from their preferred location using a mobile device such as a smartphone, tablet or a laptop, it reduces commuting time.
Mobility can play an important role in designing and revising business strategies. It can help business leaders access various KPIs, reports and current and historical data instantly to analyze and determine where the enterprise stands vis-a-vis predefined targets. Based on this, they can take the most appropriate measures to streamline operations and achieve desired results.
Additionally, although mobility gives employees the flexibility to work from any location and on any network, VPN connectivity ensures controlling abilities remotely to the enterprise and leaves no scope for unauthorized entry. Thus, it creates a reliable platform to work on so that that data security continues to be in place.
It generally happens that due to busy pipelines, traveling or other reasons, employees tend to miss out on several internal emails and communication. Even worse, sometimes not everyone in the firm receives important alerts timely. Mobility, in this case, comes as an innovative solution. Employers can use it to reach a much larger employees base in real-time and keep everyone across the organization updated.
Moreover, a mobilized communication strategy, while leveraging location-based services, will help deliver a personalized communication and ensure the messages reach only to those who really need to get it.
As the number of mobile users increases, this can be a highly effective strategy for the internal communications team.
Enterprise mobility solutions are an indispensable need considering increasing telecommuting and remote workforce. A combined study by FlexJobs and Global Workplace Analytics in 2017 revealed that almost 4 million Americans worked from home for a minimum of 50% of the time. This was a 115% rise since 2005.
Mobility minimizes the need to be physically present in a meeting and allows employees to connect and collaborate anytime and anywhere. Field workers and remote employees can join a meeting and share and access file simply using their device. Not only does help in addressing an issue or sharing an idea in real-time, but it also improves the attendance in a meeting and strengthen relationships among them.
A balance between work and professional lives is vital for maintaining health, relationships, and performance at work. There is a growing need for flexible working options among employees globally, millennials, in particular. A workday bound to clock and desk can restrict them from meeting their personal commitments, especially when a situation comes to them unexpectedly. This can impact their morale and ultimately productivity. That’s why mobility solutions are quickly gaining high importance for businesses.
Mobility enables employees to attend to situations even during work hours. Not only this, but it also allows them to take some time out from their busy schedules and spend it with their families to unplug and recharge. At the same time, they’re always available on their mobile device on the go.
This way, mobility can be instrumental in reducing workplace stress and strike a much-needed work-life equilibrium. An unexpected crucial meeting shouldn’t have to spoil your holiday.
Use these reasons to prepare a strong business case to implement workplace mobility strategy in your organization. If you need more clarification on how enterprise mobility can benefit your business, feel free to reach out to us.